Account Deletion Request
RoxGeo is developed by Kamil Kądziołka. You can request deletion of your account at any time - directly from the app or by emailing us.
How to delete your account in the app
- Open the RoxGeo app on your device.
- Go to your Profile → Settings → Account.
- Tap "Delete Account".
- Confirm with the verification code sent to your email address.
- Your account is deleted straight away. For 30 days it can still be restored.
Alternative: request by email
If you cannot access the app, send a deletion request to info@roxgeo.com. Please include your registered email address in the message body so we can identify your account.
What gets permanently deleted
- Username, avatar and profile photo - at once; e-mail address, phone number and Apple or Google sign-in ID - 30 days after deletion
- City, year of birth, time zone and approximate location - at once
- Emoji messages and reactions
- Your finds and the photos of your finds
- Connected devices and active sessions
- Pending OTP verification codes
What is retained and for how long
- Security logs - 30 days to 12 months, depending on the log; reports and moderation decisions - 12 months after they are resolved (longer during a dispute)
- Anonymized, aggregated usage statistics - indefinitely (no personal data)
- A one-way hash of your e-mail address or phone number - 90 days after deletion, to prevent repeated account creation; proof of your consents - for the limitation period of claims (6 years)
- Rocks and campaigns you added stay in the game, without any link to you
For 30 days after deletion the account can be restored. After that we erase your e-mail address, phone number, Apple and Google sign-in IDs and other direct identifiers; the hash of your e-mail address and phone number is erased after 90 days.
